Privacy Policy

1. Information We Collect

We collect the information you provide directly to us, such as your name, phone number, WhatsApp number, email address, billing details, and any service preferences you share during onboarding.

We may also collect technical data such as device type, browser information, IP address, and usage events to improve reliability and performance.

2. How We Use Information

We use your information to deliver and support our services, including setup, maintenance, troubleshooting, communication, billing, and service improvements.

We may use aggregated and anonymized usage data for analytics and product development.

3. Data Sharing

We do not sell your personal information. We only share data with trusted providers who help us operate our services, such as hosting, analytics, payment processing, and messaging providers.

These providers are contractually required to protect your data and use it only for authorized purposes.

4. Data Retention

We retain personal data only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.

When data is no longer required, we delete or anonymize it where reasonably possible.

5. Security

We apply administrative, technical, and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data. You may also request a copy of your data.

To make a privacy request, contact us using the details below.

7. International Processing

Our services may involve data processing in multiple countries by us or our providers. We take reasonable steps to ensure appropriate protection for cross-border data transfers.

8. Contact

For privacy-related questions, contact Agent Setup at +971 58 829 0331.